Support Guide for Kapang OTT Site
Introduction
Welcome to the support section of Kapang, your premier destination for quality streaming content. Our dedicated support team is committed to assisting you with any issues or queries to ensure the best possible experience on our platform.
Contacting Support
Should you face any problems or have questions, please feel free to reach out. Our experienced support team is readily available to address any issues or concerns you might have.
How to Contact Support:
- Email Us: For assistance, email your queries or concerns to support@kapang.com. We aim to address all inquiries promptly and efficiently.
Deleting Your Account
If you decide to delete your account, we have a straightforward process to ensure your request is handled securely and efficiently.
Steps to Delete Your Account:
Cancel Your Subscription: Please cancel any active subscriptions in the 'Subscription' section of your account settings before proceeding with the deletion request.
Email Your Deletion Request: Once your subscription is cancelled, email us at support@kapang.com with the subject "Account Deletion Request". Include your account details in the email for verification.
Process and Confirmation: Upon receiving your request, our team will verify your details and initiate the deletion process. Your account will be deleted within 36 business hours. A confirmation email will be sent once the process is complete.
Data Retention Policy:
Subscription and Transaction Details: Please note that Kapang retains details related to your subscription and transaction history. This information is kept for accounting and regulatory purposes.
Removal of Other Data: All other personal information associated with your account will be removed from our systems following the deletion of your account. We are committed to protecting your privacy and ensuring the security of your data.
Additional Support
For further assistance or queries, contact our support team at support@kapang.com. We are dedicated to providing you with a seamless and enjoyable experience on Kapang.
Thank you for choosing Kapang for your streaming needs. We are always here to support and enhance your viewing experience.